CUSTOMER SERVICE REPRESENTATIVE I - Tax Office

The Customer Service Representative I will be responsible for assisting with the daily functions of the Tax Office including answering and responds to incoming calls to the main Tax Office phone line. May also respond to chats, emails, or inquiries from clients, public, attorneys, other agencies, and county departments. Evaluates, research, and processes requests, inquiries, and problems presented for resolution and/or referral.  

Examples of Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Receives, researches, and resolves various property tax or motor vehicle inquiries regarding issues/problems, policies, procedures, and general information and provides accurate information as requested.
• Prepares effective correspondence for problem resolution through live chat or email as needed or required. 
• Receives, research, and resolves, or refers to appropriate staff, inquiries that require detailed research or specialized responses based on office policy.
• Acquires and maintains knowledge of property tax and motor vehicle procedures and policies based on assigned area of expertise.
• Assists callers with limited information.
• Performs other related duties as assigned.

Knowledge, Skills, & Abilities:

• Excellent customer service and communication skills, both verbal and written. 
• Ability to work in a fast-paced environment. 
• Must be able to stay organized and know how to prioritize the workload. 
• Ability to work independently and as part of a team. 
• Competency with computers and Microsoft Office 365 Suite. 
• Advanced analytical skills.  
• Must be skilled in operating computer and calculator. 
• Ability to answer phones promptly, cheerfully, showing concern and patience.

 

Minimum Qualifications

• High School Diploma or GED. 
• Six (6) months recent experience in a customer service or call center environment.  
• Employees may be required to work at any of the Tax Office locations.

Preferred Requirements:

• Preferred one (1) year experience in job related field with knowledge of state property tax code and motor vehicle laws.
• Preferred experience with multi-line phone system.

 

Supplemental Information

While performing the duties of this position, the incumbent may be required to bend, hear, keyboard, sit, stand, talk, work alone and with others, and work overtime. Must be able to lift up to 25lbs.