COMMUNITY SERVICE AIDE - PMC - Public Health

Provide referrals and assist Preventive Medicine Clinic patients with service navigation. Follow up on non-medical case management services for patients seeking assistance from community agencies and assist with patient assistance and AIDS Drug Assistance Program (ADAP) applications for uninsured patients.

Examples of Duties

1. Coordinates referrals with social service agencies in and out of the Ryan White continuum of care.
2. Develops and maintains relationships with community partners to facilitate referrals.
3. Performs and documents initial patient interviews as assigned.
4. Documents all clinic and ADAP eligibility screens and services provided in required databases.
5. Receives and documents referrals from clinical providers.  Develops a plan of care related to referrals before patient leaves the clinic if possible.  Facilitates appointments.
6. Follows up and documents monthly "lost to care" activities.
7. Provides transportation support to eligible patients.  Documents and tracks all transportation assistance tools.
8. Maintains clinic list of all ADAP eligible patients.  Performs initial ADAP eligibility screening and recertification every six months thereafter.
9. Works closely with medical and non-medical case managers in care team to ensure well-coordinated medical care.
10. Attends ADAP trainings annually.
11. Performs all other duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• One (1) year working in a social service or healthcare setting.
• Experience with basic health education preferred.
• Experience with HIV/AIDS preferred.
• Bilingual in English and Spanish preferred.
• Good organizational and time management skills.
• Strong interpersonal and communication skills.
• Detail oriented with the ability to follow-up with patients and services providers in a timely manner.
• Possess outstanding customer service skills, especially with patients.
• Basic computer and phone skills.
• Ability to focus and complete tasks.

Supplemental Information

While performing the duties of this position, the incumbent is regularly required to bend, carry, climb, climb stairs, grasp/squeeze, use hand tools, hear, keyboard, kneel, lift below the waist, lift between waist and shoulder, lift overhead, lift to the side/twist, tolerate noise, tolerate hot and cold outside temperatures, pull, push, reach, reach overhead, perform repetitive tasks, see color, see far and near, sit, squat, stand, stoop, talk, use his/her hands, drive a vehicle, walk, and work alone and with others.  Exposure to active infectious diseases and body fluids.  Possible needle sticks and restraining of children.