Role Description & Requirements

Provide technical support to DISD central staff, campus personnel and students in resolving computer, peripheral, network related issues.
Escalate Tier 2 LAN and WAN connectivity issues to the appropriate Information Technology Departments.
Resolve user access issues (e.g. SSO, MFA, VPN, Remote Access) and support district administrative software platforms, productivity suites, VPN clients, and other administrative department specialized software.
Support district applications (e.g. Microsoft Office, G-Suite, Instructional Applications).
Document interactions, incidents, service requests using the Districts IT Service Management System.
Create technical documentation and contribute to knowledge base.
Perform other duties as required by the IT Client Support Services Department, ensuring customer satisfaction, achievement of service level agreements, and compliance with Departmental polices procedures.

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