Software Support Engineer (Day 2)

Key Responsibilities:

• Perform comprehensive troubleshooting to diagnose and fix issues related to software configuration, performance, and integration.
• Identify, analyze, and resolve coding bugs in a timely manner.
• Review and update app configurations to ensure optimal performance and compatibility.
• Assist in resolving integration issues with other systems and platforms.
• Provide technical support to customers and address their concerns effectively.
• Maintain detailed documentation of issues, solutions, and best practices.
• Work closely with development, QA, and support teams to ensure seamless software operation.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• 2-5 years of relevant professional working experience.
• Proven experience in software development and bug fixing.
• Strong troubleshooting skills with the ability to diagnose and resolve complex issues.
• Familiarity with software configuration management and performance monitoring tools.
• Experience with Node.js, React, Kafka, Keycloak, MQTT, Microservices, Docker, Kubernetes, Podman, MongoDB, and IBM MQ.
• Available for 24/7 standby and open to working overtime or in shift roles as needed.