SB850 - Property Tax Refunds Supervisor (Tax Specialist I)

The Property Tax Refunds Supervisor will oversee, train and guide a team of Refund Specialists to ensure efficient customer service, accurate financial processing, and compliance with applicable regulations. This role involves supervising front-line staff, mentoring team members, resolving escalated issues, and implementing process improvements.

Review and confirm accuracy on large volumes of Litigated /Non-Litigated refunds generated by Harris Central Appraisal District.
Research and process complex overpayments, duplicate payments, paid-in-error, and adjustment refunds.
Coordinate with internal departments (e.g., finance, legal, compliance), outside organizations, and governmental entities to address any issues related to refunds.

• Update management on issues involving system errors, customer service problems, and operational anomalies.
• Monitor team performance, provide feedback, and assist in resolving complex issues or challenges.
• Assist with overseeing daily operations and ensure alignment with departmental goals, policies, and procedures.
• Provide conflict resolution for escalated taxpayer concerns in a professional and effective manner.
• Assist with developing and delivering training materials for new hires or ongoing team development.
• Manage time and schedule for Refund department staff.
• Additional duties as assigned and required.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Examples of Duties

Education:

• High school diploma or equivalent from an accredited institution within the U.S.

Experience: 

• Minimum of three (3) years of experience in customer service, administrative support, finance, or refund processing, with at least two (2) years in a lead or supervisory role managing teams and handling escalated customer inquiries or issues.

Knowledge, Skills, and Abilities:

• Strong organizational and multitasking abilities in a dynamic environment.
• Familiarity with Microsoft Office Suite (Excel, Word, Outlook), financial database systems, and workflow automation systems.
• Attention to detail in all financial and administrative reporting.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Minimum Qualifications

Knowledge & Experience:

• Knowledge of the Texas Property Tax Appraisal and Collection Process is preferred. 
• In-depth knowledge of refund processing procedures and tax-related regulations is highly desirable.

Supplemental Information

Work Environment:
• Work is performed primarily in an office setting subject to frequent interruptions with extensive work at a computer workstation.
• This is a full-time, in-office position. Remote work is not available unless specifically authorized based on operational needs.
• Flexibility to work evening and weekend hours may be required.
• Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

**
Physical Demands:**
• Minor physical effort required, which may involve long periods of standing, walking, bending, reaching, stretching, climbing, lifting less than 30 lbs. or similar activities (e.g., filing, delivering, sorting)

**Employment may be contingent on passing a drug screen and meeting other standards.**Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.