DIGITAL PRODUCT MANAGER

Short Description of the Company’s background

Sunrate is a leading global payment and treasury management platform for businesses worldwide. Founded in 2016, Sunrate has enabled companies to operate and scale both locally and globally in 190+ countries and regions with its cutting-edge infrastructure, global network, and unified solutions. Sunrate operates through offices across key markets, including Singapore, Kuala Lumpur, Jakarta, Hong Kong, Shanghai, and London. The company partners with the top global financial institutions, such as Citibank, Standard Chartered, J.P.Morgan. Sunrate is also the principal member of Mastercard and Visa.

Job Description
We are seeking an experienced Global Payments Product Manager / Product Operations Manager to drive the development, implementation, and optimization of payment products and solutions. The role requires a strong understanding of the payments industry, customer business needs, and payment ecosystems across different markets, with a focus on the Chinese market.

Key Responsibilities:

• Manage the end-to-end product lifecycle, including business requirements analysis, product design, implementation, launch, performance monitoring, and continuous optimization.

• Analyze customer needs, market dynamics, payment ecosystems, and business scenarios across different markets to develop practical and scalable payment solutions.

• Work closely with customers and internal commercial teams to identify business challenges and translate requirements into clear, actionable product specifications.

• Coordinate with technology, operations, and other cross-functional teams to drive solution design, development, implementation, and delivery.

• Resolve complex issues related to product usage, transaction processing, and payment operations by coordinating root-cause analysis and corrective actions.

• Manage project timelines, cross-functional dependencies, and risks to ensure timely delivery of product initiatives.

• Monitor industry developments and identify opportunities to improve product capabilities and support business growth.

Job Requirements
Qualifications:

• At least 5 years of relevant experience in the payments industry, with experience in FinTech, banking, internet companies, consulting, implementation management, product management, or product operations.

• Strong knowledge of payment products, payment business models, and related operational processes.

• Strong business analysis, logical reasoning, and problem-solving skills, with the ability to translate complex business requirements into actionable product solutions.

• Excellent cross-functional communication, project management, and stakeholder management skills.

• Ability to work independently, manage competing priorities, and deliver results in a fast-paced international business environment.

Preferred Qualifications:

• Experience serving customers in the Chinese market or supporting Chinese enterprises expanding overseas.

• Experience working with banks, payment service providers, or FinTech clients.

• Experience in API implementation and integration.

BIPO Service (Singapore) Pte. Ltd.

EA License No. : 18S9180