911 Public Safety Dispatcher- (HR Title: Communications Officer)

Education and Experience:

A high school diploma or equivalent is required. An associate's degree is preferred.

A minimum of one year of experience in a high-volume customer service environment is required, preferably in a dispatch center and/or security setting.

Knowledge, Skills and Abilities:

The Public Safety Dispatcher/ 911 Operator should possess excellent verbal communication skills, the ability to speak clearly and interact effectively in all circumstances. They must also show sound decision-making capabilities, problem-solving skills, and maintain composure while handling stressful situations. 

Candidate must demonstrate strong interpersonal and verbal communication skills, with the ability to communicate broadly across the University and develop and maintain effective relationships with a wide range of constituencies. Must also demonstrate strong written communication skills.

Candidate must possess strong problem-solving skills with the ability to identify and analyze problems, as well as devise solutions. Must also have strong organizational, planning and time management skills.  

Active TCOLE Telecommunications Operator License is required.

Proficiency in utilizing Windows computer operating system and the Microsoft Office Suite (including Word, Excel, and Outlook) is required.

Knowledge of records management systems is preferred.

Preference will be given to candidates familiar with law enforcement terminology and procedures.

Physical and Environmental Demands:

Physical:

• Sit for long periods of time

• Bend

• Reach above shoulders

• Handle objects (dexterity)

• Carry/lift over 25-50 lbs.

• Kneel

• Stand

• Push/Pull

  Environmental:

• Exposure to excessive noise  

• Around moving machinery  

• Exposure to marked changes in temperature/or humidity  

• Exposure to dust, fumes, gases, radiation, microwave  

• Drives motorized equipment  

• Work in confined quarters

Deadline to Apply:

Open until filled

EEO Statement:

SMU is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, sexual orientation, or gender identity and expression.

Benefits:

SMU offers staff a broad, competitive array of health and related benefits. In addition to traditional benefits such as health, dental, and vision plans, SMU offers a wide range of wellness programs to help attract, support, and retain our employees whose work continues to make SMU an outstanding education and research institution.

SMU is committed to providing an array of retirement programs that benefit and protect you and your family throughout your working years at SMU and, if you meet SMU's retirement eligibility criteria, during your retirement years after you leave SMU.

The value of learning at SMU isn't just about preparing our students for the future. Employees have access to a wide variety of professional and personal development opportunities, including tuition benefits.