We are seeking an experienced, resilient, and highly capable Service Delivery Manager (SDM) to lead a large-scale IT operations and managed services engagement. The SDM will be accountable for end-to-end service delivery, operational governance, stakeholder management, and leadership of a fully onshore team of 40-50 professionals.

The ideal candidate is a proven operations leader with deep technical expertise, exceptional people leadership capabilities, and the ability to manage mission-critical services in a complex and demanding environment.

Requirement

Minimum 15 years of IT industry experience.
At least 5 years of experience in a Service Delivery Manager, or equivalent leadership role.
Proven experience leading large-scale IT operations or managed services engagements.
Demonstrated experience managing teams of 40-50 personnel or larger, preferably in a fully onshore delivery model.
Experience operating within mission-critical, highly available enterprise environments.
Strong track record of managing complex stakeholder landscapes and executive-level engagements.
Deep understanding of IT Service Management (ITSM), Application Maintenance and Support (AMS), infrastructure and cloud operations, and service monitoring.
Strong knowledge of Incident, Problem, Change, Release, Service Request, and Knowledge Management practices.
Working knowledge of business continuity, disaster recovery, cybersecurity, operational governance, and service reporting.

Role Description & Requirements