Sales Support Associate at Wolt (Tirana)

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

What you’ll be doing

Managing the onboarding process for new merchants joining the platform
Supporting merchants during their first days of operation to ensure a smooth launch experience
Providing guidance on menu setup, operational readiness, and platform best practices
Advising merchants on ways to improve quality, customer experience, and order volume
Monitoring merchant performance and supporting them in achieving operational and business goals
Supporting the launch of new areas and contributing to market expansion projects
Acting as the main point of contact for onboarding-related questions and operational support
Collaborating cross-functionally with Commercial, Merchant Services, Operations, and Support teams
Identifying opportunities to improve onboarding processes and merchant experience
Ensuring merchants are fully equipped to succeed and grow on the platform

Our humble expectations

Experience in customer service or another people-facing business role
Recent graduates with strong communication skills and a proactive mindset are welcome to apply
Communication and training skills
Tech-savvy and comfortable learning new tools and systems
Solution-oriented mindset with good problem-solving skills
Coordinating and multitasking abilities
Comfortable working in a fast-paced operational environment
Good working knowledge of Microsoft Office tools
Fluent in Albanian and working proficiency in English
Valid driving license and willingness to travel regularly for business trips
Experience with CRM tools, Monday.com, Slack, or similar tools is considered a plus
Familiarity with food delivery, marketplaces, or e-commerce is considered an advantage

What we offer

🌍 Independent work in a dynamic, international team
🩺 Private health insurance
🚀 Career growth opportunities
💙 Employee Assistance Program - therapy and wellbeing support
🍔 Discount on your Wolt orders
🧑‍🎓 Wolt-wide training programs
💻 Company-provided work setup
🚗 Company car for business trips

Why you’ll love it

🚀Global and growing fast: Be part of a fast-moving scaleup
🤩Ride of a lifetime: Accelerate your career and build your sales skills
💪Instant impact: Take ownership and make a difference
💙Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Sales Support Associate

Role Description & Requirements