Network Support Specialist

Job Description

*** The I.T automation engineer Civil Service Title is non-competitive and does not require perspective candidate to be on a civil service list. *** About DEP The NYC Department of Environmental Protection (DEP) protects public health and the environment for over 8 million New Yorkers. We provide 1.1 billion gallons of high-quality drinking water daily, manage wastewater and stormwater, and regulate air, noise, and hazardous materials pollution. With nearly 6,000 employees, DEP operates the largest municipal water and wastewater utility in the U.S. About BWT The Bureau of Wastewater Treatment (BWT) operates and maintains critical wastewater infrastructure across all five boroughs, including 14 Wastewater Resource Recovery Facilities, over 90 pumping systems, combined sewer overflow facilities, and more. BWT is undergoing a digital transformation focused on four pillars: SCADA Support and Development, IT Support and Cybersecurity, Asset Management, and Application Development. This transformation aims to modernize operations and improve resilience, efficiency, and data-driven decision-making. The Bureau of Wastewater Treatment (BWT) is seeking a skilled and reliable IT professional to serve as a Network Support Specialist within its IT Support group. This position focuses primarily on the planning, support, and maintenance of local and wide-area network infrastructure at BWT’s wastewater treatment plants, field offices, and collections facilities throughout the five boroughs. The selected candidate will also provide telecommunications support and play a crucial role in BWT’s transition from Cisco to Arista networking hardware. Key Responsibilities will include but not limited to: • Install, configure, and support networking hardware, including switches, routers, access points, and wireless infrastructure. • Assist in network modernization projects, including hardware upgrades, equipment relocations, and structured cabling. • Troubleshoot LAN and WAN connectivity issues at field locations and provide responsive support. • Work closely with the Bureau of Information Technology (BIT), vendors, and contractors to coordinate site deployments and upgrades. • Maintain accurate documentation, including network diagrams, IP inventories, and cabling layouts. • Provide secondary support for telecommunications systems such as cellular signal boosters, fire alarm lines, and dedicated data circuits. • Ensure all work complies with DEP’s EEO and EHS standards and promotes a safe, inclusive work environment.

Minimum Qualification Requirements

1. A baccalaureate degree in computer science, engineering or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure; or 2. Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure; 3. Education and/or experience which is equivalent to "1" or "2" above.

Preferred Skills

• Experience with enterprise network platforms, especially Cisco and/or Arista (experience with both is a plus) • Professional certification in networking (e.g., Network+, CCNA, Arista ACE) is a plus • Experience implementing or supporting Arista networks is a major plus • Solid understanding of Layer 2 and Layer 3 networking concepts including VLANs and routing • Familiarity with structured cabling standards and hands-on hardware installation • Ability to work independently across multiple field sites • Strong communication and coordination skills ***Additional Requirements*** Driver License Requirement: A valid New York State driver’s license is required and must be maintained for the duration of your employment.

Additional Information

Appointments are subject to OMB approval. For additional information about DEP, visit www.nyc.gov/dep. DEP is an equal opportunity employer with a strong commitment to the diversity of our organization and workforce. Your voluntary response to the NYCAPS on-line application section for referral information will assist us tremendously in our ability to track the success of our outreach and recruitment efforts. Please be sure to indicate your source of referral to this job. NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate on your resume or cover letter that you would like to be considered under the 55-a Program. This position is also open to non 55-a Program candidates who meet the education and experience requirements as listed in the job posting notice.