IT Project Manager

Job Responsibilities

• Manage the daily operationalsupport of the API Gateway platform to maintain optimal system availability,reliability and performance in a cloud-hosted environment.
• Supervise external maintenancevendors and service providers, ensuring timely delivery of technical support,maintenance activities and contractual service commitments.
• Facilitate incident investigation,problem resolution and root cause analysis for system disruptions, APIintegration failures and performance-related issues.
• Evaluate system monitoringreports, application logs and operational alerts to detect potential technicalissues and implement preventive measures.
• Coordinate scheduled systemmaintenance, software upgrades, security updates and configuration enhancementswhile minimising disruption to business operations.
• Collaborate with applicationteams, infrastructure specialists, cybersecurity personnel and external serviceproviders to address technical dependencies and integration challenges.
• Administer operational processes,including incident tracking, change management, service requests and escalationprocedures, in accordance with established IT service management practices.
• Facilitate security complianceactivities, vulnerability remediation, system audits and disaster recoveryexercises to safeguard platform operations and meet relevant ICT requirements.
• Assess vendor performance,maintenance deliverables and service-level agreements (SLAs), while identifyingopportunities to strengthen service quality and operational efficiency.
• Produce operational performancereports, maintain technical documentation and recommend continuous improvementsto enhance system resilience, support processes and overall service delivery.

Job Requirements

• Diploma or Bachelor's Degree inInformation Technology, Computer Science, Information Systems, Engineering or arelated discipline.
• Minimum 5–8 years of relevantexperience in IT operations or enterprise systems support, with exposure tovendor or outsourced maintenance management.
• Good knowledge of enterpriseapplications, API Gateway platforms, cloud environments, networking and systemtroubleshooting.
• Hands-on experience in incident,problem and change management, system maintenance and SLA monitoring.
• Strong analytical,problem-solving, communication and stakeholder management skills, with theability to work independently and manage vendors effectively.

Clarence Khoh
R1552376