IT Officer

The IT Officer provides hands-on technical support and system administration across IT operations, Microsoft 365, network infrastructure, cybersecurity, and IT asset management. The role involves diagnosing and resolving hardware, software, connectivity, and user-access issues; administering user accounts and permissions; monitoring network and server infrastructure; supporting ISO 27001 compliance; and coordinating with regional IT teams and vendors on infrastructure upgrades and digitalisation initiatives.

Key responsibilities

• Provide hands-on support for desktops, laptops, printers, Windows operating systems, and business applications

• Diagnose and resolve hardware, software, user-access, and connectivity issues; prioritise support requests to minimise disruption

• Prepare IT equipment and accounts for employee onboarding and offboarding

• Administer Microsoft 365 user accounts, email, licences, and access permissions

• Manage Active Directory user accounts, groups, and shared-folder permissions

• Monitor local network switches, wireless access points, servers, and related infrastructure

• Troubleshoot LAN, Wi-Fi, internet, TCP/IP, DNS, and DHCP issues using appropriate diagnostic tools

• Support information security policies, endpoint protection, operating system updates, and security patching

• Maintain ISO 27001 documentation, risk assessment records, audit evidence, and corrective-action follow-up

• Maintain accurate IT hardware, software, licence, warranty, and inventory records

About you

• Diploma/"A" levels or relevant qualifications

• 3 years relevant working experience

• Strong hands-on knowledge of Windows operating systems, computer hardware, and IT troubleshooting

• Good understanding of Microsoft 365 administration and Active Directory

• Knowledge of TCP/IP, DNS, DHCP, LAN, Wi-Fi, and basic network diagnostics

• Due to quota limitations, this position is open to Singapore Citizens and Permanent Residents only

• Familiarity with servers, backup solutions, UPS equipment, and IT infrastructure

• Understanding of cybersecurity, endpoint protection, access controls, and patch management

• Good analytical, problem-solving, communication, and coordination skills

• We are looking for candidates proficient in Mandarin, as the role requires communication with our Chinese counterparts overseas and handling documents, contracts, and regulations that are available only in Mandarin.

• Able to work independently, prioritise tasks, and collaborate with regional teams and vendors

• Knowledge of ISO 27001 or information security management practices is an advantage