Community Coordinator

Job Description

The Finance team within DOT's Traffic Operations division is seeking to fill two (2) Community Coordinator positions within their Customer Service Unit. The ideal candidates will be detail-oriented, organized, and analytical, with responsibility for processing and disputing chargeback claims, identifying potential fraudulent activity, and providing accurate and timely information to support the customer service team and ensure efficient operations. • Investigate and resolve chargebacks, customer disputes, and complaints related to parking meters, ParkNYC, garages, and other parking payment systems. • Research transactions and gather supporting documentation to investigate chargebacks and customer disputes. • Draft correspondence and compile supporting evidence to dispute chargebacks, ensuring all transaction and account information is accurate and complete. • Prepare, submit, and track accurate and timely chargeback responses in accordance with established deadlines. • Research, process, and respond to American Express (AMEX) chargebacks through the AMEX system, including the preparation of required monthly worksheets and reports. • Review ParkNYC accounts for fraudulent activity, particularly account closure requests, and verify the accuracy of refunds. • Follow up with customers by telephone and written correspondence to provide updates, obtain additional information, address inquiries, resolve outstanding issues, and ensure timely resolution of customer concerns. • Draft responses to customer correspondence on behalf of senior management. • Prepare reports, perform analyses, and recommend process and operational improvements. • Assist with planning activities and recommend policy and procedural improvements to enhance program effectiveness. • Assist with special projects and assignments as required.

Minimum Qualification Requirements

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

• Understands the importance of following policies and procedures. • Proficiency in the use of Microsoft Excel, Word, and Access. • Excellent verbal and written communication skills. • Ability to multi-task and respond quickly to issues.

Additional Information

Work location: 34-02 Queens Blvd., Long Island City, NY 11101 Hours/Shift: Monday to Friday, 9:00am to 5:00pm “This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed to between the City and DC37.”