Recruiting Manager, Global Operations
AirbnbRole Description & Requirements
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
Our Global Operations Recruiting team is dedicated to building world-class talent pipelines across Airbnb's most critical operational functions. We are a collaborative, data-driven group that partners closely with business leaders across Finance, Legal, HR, Trust, Customer Experience, to attract and hire exceptional talent at scale. We set the standard for recruiting excellence and take pride in delivering an outstanding candidate experience every step of the way.
The Difference You Will Make
As Recruiting Manager, Global Operations, you will lead a team of recruiters responsible for hiring across Airbnb's global operations functions, while also personally owning and running complex, senior-level searches yourself. This is a hybrid role: part strategic people leader, part expert practitioner. You bring a consultative approach, strong people leadership instincts, and deep operational acumen, and you're equally comfortable setting strategy for your team as you are rolling up your sleeves to run a search end-to-end. You are someone who thrives in ambiguity, builds with rigor, and holds both your team and your stakeholders to a high bar. This role sits at the intersection of strategy and execution, and you will be expected to do both well.
A Typical Day
- Lead, coach, and develop a team of recruiters across global operations functions, holding a high bar for performance, candidate experience, and partnership quality.
- Personally lead end-to-end searches for senior and/or executive-level roles within Global Operations, from intake through offer and close, modeling the standard you expect from your team.
- Serve as a strategic talent advisor to senior business leaders across Global Operations, translating hiring needs into executable recruiting strategies.
- Own team-level goals, metrics, and reporting, proactively sharing data-driven insights with stakeholders and leadership to drive accountability and continuous improvement; represent the team in recurring global forums with funnel health and hiring-progress updates.
- Build and maintain strong cross-functional relationships with Finance, People and Global Operations teams to align on headcount priorities.
- Drive operational rigor across the full recruiting lifecycle, intake, sourcing strategy, pipeline management, offer execution, and closing, for both your team's requisitions and your own.
- Proactively identify and resolve pipeline escalations, partnering with business leaders and cross-functional teams to address issues before they impact delivery.
- Partner with Compensation, HR Business Partners, and Legal to navigate complex offer structures and ensure equitable, compliant hiring practices across global markets.
- Develop scalable processes and frameworks to improve team efficiency, data integrity, and recruiter capacity planning.
- Champion an exceptional, high-touch candidate experience, with particular attention to senior-level candidates, ensuring consistent and timely communication at every stage of the hiring process.
- Exceptional data fluency with the ability to build, interpret, and present recruiting dashboards and pipeline analytics from the ground up; you do not wait for data to come to you, you architect the infrastructure, identify the gaps, and translate complex metrics into clear narratives that drive stakeholder alignment and inform hiring strategy at the leadership level
- Establish yourself as a subject-matter expert and trusted voice in operations recruiting, both internally and in the broader talent market.
- Contribute to cross-functional recruiting initiatives, including process design, tooling decisions, and recruiter development programs.
- Represent the recruiting team in executive-level conversations, including capacity planning, headcount reviews, and quarterly business updates.
Your Expertise
- 9+ years of full-cycle recruiting experience, including a demonstrated track record personally leading senior-level searches, and at least 2 years managing and developing a team of recruiters.
- Deep functional expertise in at least one Global Operations sub-function is highly preferred (e.g., Customer Support, Trust & Safety), not just general familiarity with operations hiring.
- Demonstrated success recruiting for global operations, business functions, or non-technical roles at a technology company.
- Proven ability to build trust and credibility with senior business leaders and act as a genuine strategic partner rather than a transactional hiring resource.
- Experience conducting market research, talent mapping, and proactive pipeline-building for senior-level roles, not solely reactive, requisition-driven sourcing.
- Strong data orientation with the ability to interpret pipeline metrics, forecast capacity needs, and translate insights into action.
- Experience navigating complex, multi-stakeholder hiring environments across multiple geographies and business units.
- Exceptional communication and influencing skills, with sound judgment in ambiguous situations.
- Proficiency with enterprise recruiting and HRIS tools such as Greenhouse, Workday, Gem or comparable systems.
- A track record of building inclusive pipelines and championing diversity throughout the hiring process.
- Genuine comfort carrying a personal search load alongside people leadership, this role requires the ability to lead strategically and operate hands-on, at a senior individual-contributor level, when the work demands it.
Your Location:
Due to the nature of this position, the successful applicant will need to be based in California or PST time zone to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.
Ready to submit your application?
You will be redirected directly to Airbnb's official greenhouse page.